Privacy Policy

Who we are

Suffolk County Council resides at Suffolk County Council, Suffolk County Council, Endeavour House, 8 Russell Road, Ipswich, IP1 2BX

The Privacy Policy

General information

Suffolk County Council (the council) collects and uses personal data to

provide and manage services.

The processing of personal data is governed by the UK General Data

Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018),

collectively referred to as data protection law.

This privacy notice explains how the council uses information about you

when you contact us or use our services, and how we protect your privacy.

Suffolk County Council may change this policy from time to time. This policy is

effective from 20/11/2023.

There are a range of security controls in place to safeguard the

personal data we process, including:

  • Encryption of data (and other methods to make personal data not identifiable as it is shared and stored
  • Controls on access by personnel
  • audit and adequate training

The council is the controller for the personal information that is being

processed and is registered as a fee payer, with the Information Commissioner’s

Office. The council’s registration number is Z5113825.

If you have any queries about how the council is collecting or using

your personal data, the council’s Data Protection Officer can be contacted at:

Endeavour House,

8 Russell Road, Ipswich, IP1 2BX


Types of information we use.

We work with many types of data to be able to promote and support Behaviour

Change in Suffolk. This includes processing:

1.    Identifiable

data: containing personal data that can identify individuals.

2.    Pseudonymised

data: this contains information about individuals but with the identifiable

details replaced with a unique code.

3.    Anonymised

data: this information about individuals has had all identifying details


4.    Aggregated

data: this is when all anonymised information has been grouped together so

that it doesn’t identify individuals.

The types of personal data that

we process and where it comes from.

We may collect the

following types of personal data from you when you contact GHI Directorate

directly or visit our website:

  • Name, address
  • Contact details including phone number and email address
  • Unique client reference number, NHS number, date of birth,
  • Gender, sexual orientation, Marriage or Civil Partnership, pregnancy and maternity
  • Ethnicity, race, religion or belief
  • Details about any issue you are wishing to raise
  • Health data, where it is applicable to a planning application, social prescribing or to home/school transport, for example: GP practice
  • Emergency contact information
  • Financial personal data and contributions to purchases
  • Audio recordings of live streaming events, for example, public events ran by GHI
  • Google analytics usage data

We collect information from members of the public, contractors, and

employees from other organisations, whenever they may use our services.

Website Data Collection


Service Use


We log usage data when you visit our website via Google

Analytics. Google Analytics is an application that allows us to track how many

times you visit the site, where you go when you are on our site and where you

leave our site. It also tracks technical information like what Internet

Browsers you use and what device you are using to visit our site.




As further described in our Cookie Policy, we use cookies to

recognise you and/or your device(s) on, off and across different Services and

devices. We also allow some others to use cookies as described in our Cookie

Policy. You can control cookies through your browser settings and other tools.


Device and Location


When you visit or leave our Services (including our plugins

or cookies or similar technology on the sites of others), we receive the URL of

both the site you came from and the one you go to next. We also get information

about your IP address, proxy server, operating system, web browser and add-ons,

device identifier and features, and/or ISP or your mobile carrier.

Why do we process your personal data?

Our reasons

for using personal information include:

  • Delivery of services and support to you
  • Managing and development of our services
  • Running consultations
  • Determining risks and implementing measures to reduce those risks.
  • Training workers
  • Investigating complaints about our services
  • Monitoring and protecting public spending.
  • Monitoring the quality of our services to ensure they are delivered in the most efficient and effective way.
  • Helping us to improve and plan new services.
  • Complying with laws that require us to provide personal information to other organisations, such as health organisations and courts.
  • Enable communication with user groups/landowners/contractors/volunteers.
  • Dealing with third party claims for damage/injury caused by or claims for damage to council or highway assets.
  • For security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts to harm our members or visitors.

We will never publish personal information that identifies

individuals, in order to protect the identities of individuals.

We do not use data for the purpose of automated decision making,

such as profiling.

This information is used to produce data and intelligence about

the health and service needs of Suffolk residents.

1. Personal data

Under data protection law, GHI Directorate can only process your

personal data if it is lawful to do so. Please see the details below of the

lawful bases that we rely on for processing different types of personal data.

For processing personal data, we rely on the following lawful basis(es):

  • UK GDPR Article 6(1)(a) – where you have provided consent for us to process your information for a specific purpose.
  • UK GDPR Article 6(1)(b) – where processing is necessary for us to fulfil a contract that we have with you.
  • UK GDPR Article 6(1)(e) – where processing is necessary for us to perform a task which is in the public interest (public task)
  • UK GDPR Article 6(1)(f) – where processing is necessary to meet our legitimate interests which are not part of our public function.

2. Special category data

When we process special category data, we rely on the following

additional lawful basis(es):

  • UK GDPR Article 9(2)(a) – where you have provided us with explicit consent to process your information for a specific purpose.
  • UK GDPR Article 9(2)(b) – where processing is necessary for reasons involving employment, social security, and social protection.
  • UK GDPR Article 9(2)(f) – where processing is necessary to establish, carry out or defend legal claims.
  • UK GDPR Article 9(2)(g) – where processing is necessary for reasons of substantial public interest, specifically:

1.    for

statutory and government purposes (Schedule 1, Part 2, section 6, DPA 2018)

2.    for the

safeguarding of children and of individuals at risk (Schedule 1, Part 2,

section 18, DPA 2018)

  • UK GDPR Article 9(2)(j) – where processing is necessary for archiving, research or statistical purposes that are in the public interest (Schedule 1, Part 1, section 4, DPA 2018).

In addition to the lawful bases that we have identified under “Personal

data” above, we process criminal offence data under the following condition(s)

of Schedule 1 of the DPA 2018:

  • Where processing is necessary to carry out specific obligations or exercise rights relating to employment, social security, and social protection (Schedule 1, Part 1, section 1, DPA 2018)
  • Where processing is necessary for statutory and government purposes (Schedule 1, Part 2, section 6, DPA 2018)
  • Where processing is necessary for the administration of justice and for parliamentary purposes (Schedule 1, Part 2, section 7, DPA 2018)
  • Where processing is necessary for the safeguarding of children and of individuals at risk (Schedule 1, Part 2, section 18, DPA 2018).

Legitimate interests


Directorate relies on legitimate interests as a lawful basis for processing

your personal data. The legitimate interest basis under the UK GDPR allows GHI

Directorate to process personal data in ways that you would reasonably expect

and that have a minimal impact on you, or where there is a justified reason for

processing your data.

Right to withdraw consent

Where we

rely on consent to process your personal and special category data, you have

the right to withdraw that consent at any time.

If you would like to withdraw your consent at any time, please


Sharing your information

Within GHI

we may share your personal data to carry out our statutory duties and other

services. Information will be shared with the following recipients:

1.    Other government or local authorities within Suffolk, including districts, borough, town and

parish councils.

2.    County councillors and other elected representatives

3.    Our contractors and their supply chain who assist the council to deliver services,

for example but not excluded to highways, waste, or passenger transport


4.    Suffolk police

5.    The Planning Inspectorate


We will contact you via email,

telephone and post, we will send you messages about the availability of our

Services, security, or other service-related issues. We also send messages

about how to use the Services, network updates, reminders, and promotional

messages from us and our partners. You may change your communication

preferences at any time by contacting us or by visiting one of our emails and

using the unsubscribe function at any time. Please be aware that you cannot

opt-out of receiving service messages from us.

How is my data kept safe and


All the data we process, and hold is kept safely and securely within our

IT systems. 

We collect personal information and obtain it from other sources. All

data will be held in line with the retention schedules of the organisations

sharing data with Suffolk County Council. These retention schedules determine

the length of time data will be kept.

Whether we intend to transfer your information to another country

We do not

transfer any personal data to any countries or international organisations

outside of the EU, the EEA (European Economic Area), or any other country that

does not have an equivalent level of data protection to the UK.


How long we keep your information.


Directorate keep personal data for as long as it is needed it to fulfil the

purpose that it was collected for, and in line with any statutory or locally

determined retention periods.

At the end of its retention period, information will be reviewed and

destroyed securely, or archived.

Automated decision-making and profiling


Directorate does not use automated decision-making processes and/or profiling

in respect of your information.


Your rights under data protection law

Under data protection law, you have the right to request access to the

information that we hold about you. If you would like to make a request to

access your personal information, please contact or by

post, to:


Protection Team,



8 Russell Road, Ipswich,


If you wish to make your request verbally, call the Data Protection Team

on 01473 265352.


Your right to independent advice

If you

would like independent advice on this privacy notice or other matters about how

Suffolk County Council processes your personal data, including how to make a

complaint, you can contact the Information Commissioner's Office at:

Wycliffe House

Water Lane




Telephone: 0303 123 1113


Further information

You can

read Suffolk County Council’s Privacy

Notice on our website.

If you would like further information, or if you have any other queries

about privacy notice or how GHI process your personal data, please contact:


Telephone: 0345 606 6067 or 0345 606 6171

GHI Directorate, Suffolk County Council, Endeavour House, Ipswich IP1