Who we are
Suffolk County Council resides at Suffolk County Council, Suffolk County Council, Endeavour House, 8 Russell Road, Ipswich, IP1 2BX
Suffolk County Council is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Suffolk County Council may change this policy from time to time by updating this page. When any changes are made to this policy we will notify you via email of these changes. This policy is effective from 01/05/2018.
“We” is defined as Suffolk County Council throughout this policy.
“Partners” are defined as all Suffolk County Council staff and our subsidiaries listed above in the “Who We Are” section.
Data We Collect
On registration or order of a product or service we may collect your First name, Surname, Organisation Name, Address, telephone number, and email address. Following further communication we may subsequently, with your permission, ask for additional information such as billing information including bank account number, sort code and bank account name.
We log usage data when you visit our website via Google Analytics. Google Analytics is an application that allows us to track how many times you visit the site, where you go when you are on our site and where you leave our site. It also tracks technical information like what Internet Browsers you use and what device you are using to visit our site.
Device and Location
When you visit or leave our Services (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.
How We Use Your Data
We will contact you via email, telephone and post, we will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use the Services, network updates, reminders, and promotional messages from us and our partners. You may change your communication preferences at any time by contacting us or by visiting one of our emails and using the unsubscribe function at any time. Please be aware that you cannot opt-out of receiving service messages from us.
We may contact you via email or telephone with information pertaining to services offered by ourselves or our Partners.
We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).
We use data collected from Google Analytics for the further development of our Services in order to provide you and others with a better, more intuitive and personalised experience, drive membership growth and engagement of our Services.
How We Share Information
We do not disclose your data or information to any third parties, other than the suppliers who we work with to provide you the services you are requesting access to. They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
We will share your information with other employees within Suffolk County Council to process your payment information, develop the service and to provide the service on a day to day basis. We may also share it within Suffolk County Council’s subsidiary companies (as detailed at the top of this policy) for marketing purposes.
It is possible that we will need to disclose information about you when required by law.
Rights to Access and Control Your Data
We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. We will continue to retain your data for future marketing purposes unless you tell us otherwise by unsubscribing from our mailing list or asking for your data to be removed. The retention period for your data, after cancellation of service or registration is for a period of 5 years, after which date, all data will be removed.
For personal data that we have about you:
Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
Change or Correct Data: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
If you want to remove yourself from our mailing list which will stop ALL communications from Suffolk County Council then from one of our emails, simply click on the “Unsubscribe” link at the bottom and follow any on screen instructions. Alternatively you can also contact us via email at email@example.com and we will process your request for changes, deletions or requests of data within 1 calendar month.
If you choose to close your Suffolk County Council account, you will be automatically removed from our mailing list and all of your services associated with your account will end when your subscription period (that you have paid for) has ended.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to “unsubscribe” from further messages from us.
How we keep your data safe
We implement security safeguards designed to protect your data, such as HTTPS on our websites.
Who can you contact if you wish to make a complaint?
In the event that you wish to make a complaint about how your personal data is processed by Suffolk County Council (or the third parties we work with), or how your complaint has been handled, you have the right to lodge a complaint directly with Gateway Qualifications’ data protection representative.
Suffolk County Council,
Suffolk County Council
8 Russell Road
The supervisory authority in the UK is the Information Commissioner’s Office (ICO) and guidance on how to contact them is available online at https://ico.org.uk/concerns/.
Alternatively, they can be contacted as follows:
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510